Privacy Policy

Introduction

Welcome to https://repair-water-damage-norfolk-va.ecojohns.com! We are dedicated to maintaining a transparent and secure online environment for our users. This Privacy Policy details how we handle the personal information of visitors and customers, ensuring compliance with global privacy standards. Our commitment is to protect your data while offering personalized services.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

Website and Applications: All pages within https://repair-water-damage-norfolk-va.ecojohns.com, along with any associated mobile or desktop applications.
Services and Products: Our offerings, which include repair services, online tools, and digital products related to water damage restoration.
Online Interactions: All communications initiated through our website, such as email newsletters, promotional messages, and customer support interactions.

Please note that this policy does not extend to external links or third-party platforms. These entities have their own privacy policies, and we encourage you to review them before engaging with such services.

Processing Activities

Our Privacy Policy guides how we interact and process your data in various scenarios:

Authorized User Activities: When you use our applications or services as an authorized user, we collect and store relevant account information for service provision.
Website Visits: We track user interactions on our websites to improve content delivery and personalize the user experience.
Communication with Us: Whether through email, calls, or SMS, we respect your communication preferences and use the data provided for customer support and marketing purposes (with your consent).

Personal Data Collection

We collect multiple types of personal information to enhance our services:

Account Information: Details required to set up and maintain your account, including usernames, passwords, and contact details.
Payment Information: Data needed for processing transactions, such as cardholder name, card number, expiration dates, and security codes.
Financial Information: This may include bank account numbers, tax identification numbers, or other financial records for billing and record-keeping purposes.
Purchase Information: Details of your orders, products purchased, and services availed, which help us improve product recommendations.
Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, to enhance mobile app functionality.
Location Data: If you choose to share it, we may collect location information to provide location-based services or personalized offers.
Feedback and Reviews: User-generated content, including feedback, ratings, and reviews, is valuable for service improvement.
Social Media Information: When you interact with us on social media platforms, we may collect your profile information and interactions relevant to our services.
Product Information: Data related to products viewed or purchased, including preferences and customization options.

We obtain this data through direct user input, automated tracking technologies, and third-party partnerships (when authorized by the user).

Cookies and Tracking Technologies

To enhance your experience on our website:

Cookies: We use cookies to remember you across sessions, improve navigation, and provide personalized content. These are categorized as Strictly Necessary, Preferences, Analytics, and Marketing. You can manage non-essential cookies through our Cookie Manager.
Tracking Technologies: Similar technologies, such as web beacons and pixels, may be used for tracking user behavior and collecting analytics data.

Data Retention and Deletion

We adhere to data retention policies based on legal requirements and business needs:

Retention Periods: Personal Data is retained for the duration it takes to fulfill the purpose for which it was collected, plus a reasonable period afterward (as required by law).
Deletion or Anonymization: Once the retention period expires, your data is securely deleted or anonymized, ensuring no personal identificability.

Security Measures

Implementing robust security practices is paramount to protect your data:

Data Encryption: We employ encryption for data in transit and at rest to safeguard against unauthorized access.
Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict security standards, ensuring the secure handling of data.

Children’s Privacy

Our services are not intended for individuals under 18 years old. We do not knowingly collect or store personal information from children, and we encourage parents and legal guardians to supervise their child’s online activities.

Your Rights (Subject to Local Laws)

In line with various privacy regulations, you have the right to:

Access: Request access to the personal data we hold about you.
Rectification: Have inaccuracies in your data corrected or updated.
Erasure/Right to be Forgotten: Request the deletion of your data under specific circumstances (subject to legal constraints).
Restriction: Limit the use of your data for processing.
Data Portability: Receive your personal data in a structured, commonly used format, and transfer it to another controller.
Object: Object to the processing of your data where it is based on legitimate interests or performance of a task in the public interest/exercise of official authority.
Non-Discrimination: Be free from decisions based solely on automated processing.
Appeals and Complaints: File appeals or complaints with our privacy team or relevant supervisory authorities (e.g., Virginia’s Office of the Attorney General).

Changes to Privacy Policy

We reserve the right to update this policy, and any modifications will be posted here, ensuring transparency. We encourage you to review this page periodically for the latest information.

Contact Us

For any privacy-related inquiries, feedback, or data requests:

Email: [email protected]

Mail: [Provide Postal Address]

We value your trust, and our team is dedicated to addressing your concerns promptly.